Privacy Policy

Information We Collect

We collect various types of personal data necessary for the secure and proper functioning of our services. This includes information you provide directly during registration or subsequent interactions, such as your first and last name, date of birth, email address, and phone number. We also record all correspondence you have with us through the website, email, live chat, or other channels, as well as complete transaction histories related to deposits, withdrawals, and bets.

In addition, we automatically log technical and usage data, including your IP address, approximate location via GeoIP, browser and device specifications, login times, pages visited, system logs, and activity records. To verify accounts, process payments, and prevent fraud, we may request supporting documents such as passport copies, payment receipts, or bank statements. If you choose to participate in optional surveys or customer feedback, we process the responses you submit.

How We Use Your Information

We process your personal data to deliver and improve our services. Specifically, we use it for the following purposes:

• processing bets and transactions, including credit card and digital payment methods,
• providing the gaming services and additional features you request,
• offering customer support, such as assistance with account creation and management,
• conducting required identity and age verification checks,
• sending promotional information about our offers or those of selected partners, but only if you have given specific consent,
• fulfilling legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CFT) requirements,
• monitoring transactions to detect and prevent fraud, bonus abuse, money laundering, and other irregular or prohibited activities,
• performing aggregated market research and statistical analysis to enhance our offerings.

Participation in surveys is voluntary and you may opt out at any time.

Marketing Communication

Unless you have opted out, we may use your contact details, including email address and phone number, to send you updates, promotions, and offers related to our products, services, or those of trusted business partners such as game providers. You can withdraw consent for marketing communications at any time through your account settings or by contacting our support team at [email protected]. By accepting any prize or winnings, you agree to allow us to use your username or alias in promotional materials without additional payment, except where prohibited by law.

How We Obtain Your Information

We collect information transparently and only with your knowledge. In addition to data you provide directly, we automatically capture usage information during your sessions. We may also lawfully obtain supplementary data from trusted third parties, such as fraud prevention specialists. We engage external providers for technical support, payment processing, and content delivery, granting them access only to data strictly necessary for their tasks. All such partners are bound by agreements that enforce the same level of privacy protection we maintain.

Data Recipients

We do not sell or rent your personal data. Sharing occurs only when required by law or essential for business operations. Possible recipients include:

• companies within our corporate group (parent companies, subsidiaries, and affiliates),
• authorized personnel such as anti-money laundering officers, fraud analysts, customer support staff, retention teams, and VIP managers,
• third-party service providers supporting hosting, analytics, marketing, email delivery, and other operational functions,
• regulatory or law enforcement authorities when mandated by legal process or to protect legitimate interests,
• entities involved in corporate restructuring (mergers, acquisitions, etc.), with prior notice where feasible.

Social media features or plug-ins on our site are governed by the privacy policies of those platforms. External links lead to websites outside our control.

Data Retention

After account closure—whether initiated by you or us—we retain personal data for the period required by law. Anti-money laundering regulations typically mandate keeping registration and transaction records for at least five years following the last activity or account termination. Anonymized data may be retained longer for statistical analysis and service improvement, without any automated decision-making involved.

Security of Your Data

We take our legal obligations to protect personal data seriously and apply industry-standard practices and regulatory requirements to prevent unauthorized access, loss, or misuse. Player accounts are secured with unique login credentials, and two-factor authentication is available for added protection. You are responsible for keeping your login details confidential and preventing unauthorized access.

Cookie Policy

When you visit our website, we automatically collect certain visit-related information, such as browser type, IP address, and referring site, often in collaboration with platform providers and partners. We may receive general demographic or usage statistics about visitors. This data is not used to personally identify you without additional consent.

We use cookies and similar tracking technologies, which are small text files stored on your device. These serve different purposes:

• Required cookies enable basic navigation and access to secure areas,
• Functional cookies remember your preferences (language, region, session details) for a more personalized experience,
• Advertising cookies help measure campaign effectiveness and track visits or registrations from promotional sources.

Some cookies are set by third-party providers to support analytics, site performance, and targeted advertising. You can manage or disable cookies through your browser settings, though doing so may limit certain site features. We aim to avoid personal identification through analytical cookies unless you explicitly agree.

This privacy policy reflects our commitment to lawful, fair, and transparent handling of your personal data. For any questions, requests, or concerns, please contact our customer support team.