Terms and Conditions
Effective from: May 12, 2025 | Last updated: May 12, 2025
Before accessing or using the website Betrolla Casino, please review these Terms and Conditions carefully. By using the site in any way, you confirm your acceptance of these provisions. In the event of multiple language versions, the English text prevails. The Casino may revise these Terms unilaterally as required. We will endeavor to inform players of major updates via email, but we strongly advise checking this page regularly for any modifications.
Eligibility to Play
The site accepts players solely from jurisdictions where online gambling is legally permitted. It is your sole responsibility to confirm that your participation complies with local laws, and you warrant that gambling is lawful in your territory. Any claims against the Casino regarding non-compliance will be deemed invalid.
Real-money games are prohibited for residents of Belarus, Curacao, Estonia, Israel, Latvia, Lithuania, United States of America, Cyprus, Georgia, Brazil, Poland, Turkey, and Malta. Players from Canada cannot access NYX (NextGen) titles. Breaches of this restricted countries policy may prevent successful withdrawals or refunds.
Participants must be at least 18 years old or meet the legal gaming age in their jurisdiction. It is your duty to verify applicable age restrictions. The Casino may request age proof and restrict or suspend accounts for non-compliance. Players from Finland are ineligible for deposit-based bonuses.
When playing NetEnt slots, NetEnt’s privacy policy also applies (available via their official link).
Accepted Currencies
Gaming is supported in EUR, USD, GBP, and various cryptocurrencies.
Fees and Taxes
You bear full responsibility for any taxes or fees on winnings under your local laws. If a deposit remains unwagered and a withdrawal is requested, the Casino may deduct processing fees. All deposits require wagering three times the amount before any related funds can be withdrawn.
Game Rules
By using the site, you confirm understanding of the rules for all offered games and accept responsibility for familiarizing yourself with each title’s theoretical payout percentage.
Game Availability
Certain games may be restricted in specific regions due to provider policies, which can change. Using VPNs or similar tools to circumvent blocks is strictly forbidden and may result in forfeiture of winnings.
NetEnt imposes strict limitations:
- Absolute restrictions apply in unlicensed jurisdictions including Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, and United States of America.
- Additional blacklisted territories for all NetEnt games include Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, and Zimbabwe.
- Branded titles have further exclusions: Planet of the Apes bans Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine; Vikings bans Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States; Narcos bans Indonesia, South Korea; Street Fighter bans numerous Caribbean, Latin American, and other territories plus Canada, China, Japan, Mexico, South Korea, United States; Fashion TV bans Cuba, Jordan, Turkey, Saudi Arabia.
Universal Monsters titles are restricted to select European and nearby countries such as Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.
Disclaimer of Liabilities
Gambling involves the risk of financial loss, and the Casino accepts no responsibility for such outcomes. We implement measures to safeguard personal data but are not liable for how third parties (such as software providers or affiliates) handle it.
The Casino disclaims liability for hardware/software defects, connectivity issues, or technical errors that disrupt access or play. Erroneous wagers or payments may be corrected or canceled. Mistaken credits or bonuses remain Casino property; report them immediately, as unauthorized withdrawals create a debt.
Neither the Casino, its directors, employees, partners, nor providers guarantee software suitability, error-free performance, or uninterrupted access. No liability exists for any direct, indirect, or consequential damages from site use or gaming. You indemnify the Casino against all related costs or claims. The Casino determines violations leading to suspension or permanent exclusion.
Use of Player Account
Only one personal account per player is permitted; multiples may result in termination and suspension of payouts. Duplicate accounts may lead to rejection of refund requests. Do not share access, especially with minors, or use the site commercially. Offensive language or promotional content in nicknames may prompt replacement or, on repetition, account blocking and fund confiscation.
The Casino may conduct phone verification as part of KYC. Accounts or actions may be held pending full verification. Reasonable efforts will be made to contact you for withdrawals; failure to respond within two weeks may lock the account for incomplete KYC.
Anti-Fraud Policy
The Casino maintains a strict anti-fraud stance. Suspected activities such as collusion, exploitative strategies, fraud against others, chargebacks, bankruptcy, false registration data, low-risk roulette patterns (covering 25+ numbers), or other cheating may lead to account termination and payout suspension without explanation. Regulatory bodies may be informed.
Chargebacks allow deduction of equivalent balances for damages, pursuit of further losses, and account closure with winnings voided. Promotion abuse—including high-variance max bets followed by switches, bonus-heavy deposits, delayed rounds, or bug exploitation—permits bonus and winnings nullification. Zero tolerance applies to advantage play via stolen cards, duplicates, or other damaging actions.
The Casino may close accounts and refund balances (minus fees) without notice. Payments may be withheld for system manipulation suspicions, with legal action possible. Report software errors immediately; failure allows full cost recovery. Deposits require triple wagering before withdrawal, or fees may apply for inactive ones. The site is not a financial institution—no interest accrues, and no exchanges are offered.
Depositing
Minimum deposit: $10/€20/£20; maximum varies by method. Third-party payments are prohibited—use only your registered accounts/cards/e-wallets. Violations result in winnings confiscation and deposit return to the rightful owner. Crypto deposits have no limits due to their nature, but other methods can be used for self-limitation.
Withdrawal Policy
Minimum withdrawal: $10/€20/£20 or crypto equivalent; maximum depends on method, with installments for excess. Processing occurs promptly, though some methods take up to three days. Card deposits may see returns to the same card if withdrawal equals or is less than deposited amount; excess via alternatives.
Identity verification may delay or hold payouts; false data can lead to refusal and termination. Visa OCT and Mastercard transfers require personal cards from supported countries (specific exclusions apply for Visa; supported list for Mastercard). Success not guaranteed due to bank policies. Site operates in Euro; other currencies may incur minor conversion differences.
Bank transfers may face intermediary fees up to €/£16. Minimum wire transfer withdrawal: $500/€500/£500. Standard limits: $4,000/€4,000/£4,000 daily, $16,000/€16,000/£16,000 weekly, $50,000/€50,000/£50,000 monthly (VIP exceptions possible). Progressive jackpots paid in full.
Refund Policy
Requests considered within 24 hours of transaction or 30 days for unauthorized access claims. Card-funded accounts may see refunds up to deposited amount to the card; excess via alternatives. Bonuses and winnings deducted first. High-risk transactions refunded with authority notification. Player covers refund costs.
Dormant Accounts
Accounts inactive for 12 months incur a €/£10 monthly fee (or balance if lower) until zero or reactivated.
Expiry Period
Claims related to these Terms or services must be filed within one year.
Complaints
Contact support per site instructions. Issues handled and escalated as needed; updates provided reasonably. Only account holders may complain—no transfers. Server logs are authoritative in disputes; screen results defer to server records.
Non-Transferability
No assignment, pledge, or transfer of claims, rights, or assets (accounts, winnings, deposits) without Casino consent.
Arbitration
All disputes resolved exclusively by arbitration in Cyprus under its Civil Procedure Rules.